One really important thing that sets us apart from other
system integrators is that, at IOI, we’re really mindful of the process of
customizing a solution for our clients. In other words, when you come to us
with a business need, you can be confident that you’re not going to get saddled
with a cookie-cutter, “insert-the-product-of-the-month-here” solution that
*should* do the job. We just don’t work that way.
First of all, we go out of our way to gather the best and
brightest on our team, from engineering and project management to customer
support. And we combine all that talent with a killer methodology that’s
designed to make sure that you’ll always get the right solution for your
business.
And what is this methodology, you ask? Well, it goes like
this:
#1 – We show up
We spend two to three days at your site, meeting with your
team and analyzing your network setup so we can completely understand how each
user accesses and uses your assets, and how projects flow between departments.
#2 – We make a plan
We identify your key business pain, like difficulty locating
assets, or inconsistent branding. Using this information, your IOI team designs
a strategy that includes a detailed breakdown of the solution, the
customizations, the deployment timeline, and the total cost.
#3 – We roll it out
Once you’ve reviewed and approved our plan, we build your
solution and work with your team to deploy it and test it so that we know that
it will absolutely meet all your needs.
#4 – We never leave you hanging
At IOI, we don’t hit-and-run. After deployment, our
engineers remain onsite to train your system administrators, production
personnel, and other users so everyone can get the benefits from your new
solution.
But even when we’re done, we’re not really done. After we
leave your site, you can count on no more than a 10-minute response time, every
time you call us with a question or concern. Every. Time.
This is why our customers love us—and why I love working
here.
